Terms & conditions

About these terms

These terms apply to every limousine booking made with DXBLimoService.com through the booker on this website, on WhatsApp or by email. By confirming a booking you accept them.

DXBLimoService.com is based in Dubai, United Arab Emirates. You can reach dispatch 24/7 on WhatsApp (+1 (647) 667-7689) or by email at support@dxblimoservice.com.

Bookings and fares

• Every booking is priced at a fixed, all-inclusive fare, which the booker shows before you confirm. The fare you confirm is the fare you pay for the journey as booked.
• Hourly bookings have a 3-hour minimum for every vehicle class. Extra time on the day is subject to availability and is agreed with dispatch before it begins.
• Your booking is confirmed when you receive the confirmation email. Please check the date, times, addresses, flight number and passenger details, and tell us straight away if anything is wrong.
• Vehicles are late-model and presented to the class you booked. Photographs on this website are illustrative; a specific vehicle can be requested and will be confirmed in writing where available.
• All major credit cards are accepted.

Airport pickups and waiting time

We track the flight number you give us, so the pickup follows your actual arrival time. Each airport transfer includes a period of waiting time, which is shown in the booker for your vehicle and airport. Meet and greet inside the arrivals hall is not automatic; it can be added when you book.

Cancellation policy

Cancellation charges are measured from the scheduled pickup time and apply to the fare of the booking being cancelled:

To cancel, message dispatch on WhatsApp or email support@dxblimoservice.com with your booking details. The time we receive your message is the time used for the policy.

On board

• No alcohol. Alcohol is not allowed on board any vehicle. This is UAE law and our company rule, and the driver will not start or continue a trip with alcohol on board.
• Seat belts. Every passenger must have a seat and wear a seat belt where fitted, as UAE traffic law requires. Passenger numbers may not exceed the seats in the vehicle.
• Child seats. Child seats are available on request; tell us the number of seats and the children’s ages when you book.
• Pets. Pets can travel by prior approval only. Ask dispatch before you book.
• Conduct and care. Passengers are expected to respect the driver and the vehicle. The driver may end a trip if the safety of passengers, the driver or other road users is at risk.

Privacy, NDA and confidential travel

An NDA and our Privacy Protocol are available on request for VIP, executive and celebrity clients and for film and TV productions. Ask when you book and dispatch will arrange the paperwork before the journey. How we handle personal data is explained in our privacy policy.

Delays outside our control

Journey times in and around Dubai depend on traffic, road closures, weather and events. We plan every booking with these in mind, but we cannot be responsible for delays or missed connections caused by circumstances outside our reasonable control. Please allow enough time for flights, ceremonies and events.

Travel desk and third-party services

Flights, hotels, resorts, activities and car rental found through our travel desk are booked with BookingWorldwide.net and its suppliers under their own terms. Online limousine bookings are processed through our booking platform, Limo Anywhere.

Governing law and changes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We may update them from time to time; the version published here on the date of your booking applies to that booking. Last updated 7 October 2026.

Questions about these terms? Visit the contact page or read the FAQ.